National Aviation is privileged to serve your flight training and aircraft rental needs. Our mission is to provide you with the highest quality aircraft, flight instruction, facilities and services to make every flight - whether business, recreation, or education - safe and enjoyable, at the greatest value possible. To ensure our mission, please read and become familiar with the following policies and procedures. Any comments or suggestions to make your flight experience more enjoyable are appreciated.

1. Aircraft Cleanliness
2. Scheduling Minimums
3. No Show's
4. Checkout Books
5. After-hours Rentals
6. Pre-flight Box
7. Inoperative Equipment/Preflight Inspection
8. Aircraft Peculiarities
9. Parking and Securing the Airplane
10. Tow Bars
11. Fuel Reimbursement
12. Tires on the 172RG
13. Damage to Aircraft/Accidents
14. Operations Outside the United States
15. Repairs to Aircraft While Away
16. Payment

1. Aircraft Cleanliness
   
   We have made a considerable investment in our fleet of aircraft to provide you with a pleasant, safe flight experience. We ask that you keep the interiors clean and free of soda cans, food wrappers, oily rags, etc. Should you or a passenger become airsick, please ensure that you thoroughly clean the airplane. If a professional cleaning is necessary, you will be billed accordingly. Spare oil and the oil spout should be kept only in the provided preflight box. If you find the aircraft in an unclean condition, please bring it to our attention. Please leave the aircraft neat for the next pilot.
    
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2. Scheduling Minimums
   
   Please schedule the airplane only for the time you will actually need it. You are expected to fly at least half of your reserved time spot. For example, if you book an airplane for four hours we expect you to fly at least two hours-weather permitting, of course. Overnight rentals for the Alarus, C172RG, C182S, and Seminole require a three-hour minimum per 24-hour period. The C172’s have a four-hour minimum per 24-hour period. Management must approve any exceptions. Be considerate-adherence to these policies allow tighter scheduling and better availability for all. Cancellations reported less than 24-hours prior may be subject to fees similar to the no-show policy at our discretion.
    
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3. No Show's
   
   You will be billed a no-show if you miss a scheduled appointment or rental. You will be charged a minimum of one hour of aircraft time and/or one hour of instructor time. This fee will be waived only if you notify us 24 hours in advance of your cancellation. No exceptions. The aircraft may be dispatched to a waiting customer if you have not arrived after 30 minutes of your scheduled time. If we are able to dispatch your airplane to another customer, we will waive the no-show charge for the airplane. Outstanding no-show charges must be paid in full prior to any future transactions. In the event of inclement weather, please phone us anyway so that we may dispatch your aircraft to an IFR pilot, reschedule you, and arrange alternate training such as ground or simulator instruction. Communication is the key. Keep track of your scheduled times.
    
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4. Checkout Books
   
   Upon dispatching the airplane, you will be given a black binder that contains the airplane’s keys, Hobbs record, basic and emergency checklists, status/weight & balance information, VOR log, and squawk sheets. Please familiarize yourself with the format. Verify and record Hobbs out and in times as well as tach time after your flight. Report any discrepancies. Please clip the keys to the binder’s inside top ring following your flight. Lost keys will be charged back to you.
    
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5. After-hours Rentals
   
   We will be happy to accommodate you on an individual basis. Simply inform us of your planned departure and arrival times. After-hours rentals require a credit card number on file or prepayment. Should you find National closed upon your arrival, you may leave or pickup the airplane’s dispatch book at the Air-1 desk. If your arrival time is expected to be after 10pm, please see a dispatcher for special arrangements before your flight.
    
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6. Pre-flight Box
   
   Included in each airplane is a storage box containing items needed during the pre-flight process. This box contains the original POH handbook, fuel test cup, an extra quart of oil, oil spout, glass cleaner, paper towels, and on some models, a fuel quantity dipstick. Please return these items to the box when not in use. Do not add partial quarts of oil; wait until the engine can take a full quart. Wrap the oil funnel in a towel and place it in the separate Tupperware container. Missing fuel test cups or sticks will be charged back to you, so report any missing items to our attention prior to your flight. If you add a quart of oil, please inform us so we may replace it. For weight and balance calculations, the pre-flight box weighs approximately 8 pounds when full. Your cooperation is greatly appreciated and expected.
    
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7. Inoperative Equipment/Preflight Inspection
   
   If, during preflight or flight time, you notice any discrepancies or equipment malfunctions, please bring them to our attention. The dispatcher may ask you to fill out a squawk sheet. For after hours squawks, please phone us the following day, or if urgent, use the contact phone numbers in the dispatch book. Our goal is to offer safe, functional equipment for a trouble-free flight.
    
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8. Aircraft Peculiarities
   
   Some of the aircraft have special handling needs. On the 172’s, when boarding, close the doors by opening the window and pull on the outside metal frame. Do not pull the door closed by the handle or the armrest. They are not strong and will break. You are responsible for any damage caused by mishandling. If you find a seatbelt locked, feed the slack back into the retractor, then pull it out slowly and straight ahead. When you deplane, please ensure that the female portion of the seatbelt buckle is in the down position or it will damage the door panel. Aircraft with wheel fairings (pants) or retractable landing gear must not be operated on grass fields. When in doubt, ask!
    
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9. Parking and Securing the Airplane
   
   You are responsible for securing the airplane following each flight. To ensure adequate clearance, please return the aircraft to the proper space. If the parking spot is blocked, park in front of Air-1 following the lineman’s direction. Use the provided towbar and keep a close eye on the tail when pushing back; the parking spaces are very tight. Ensure that the control lock is installed and tie the aircraft down. Doors on the 172’s and Seminole must be locked. Please make sure that the master switch is off and the beacon is left in the on position. You will be charged a minimum of $50 for leaving the master switch on. This fee is to help cover our loss of revenue and battery replacement.
    
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10. Tow Bars
    
    For your convenience, most of the airplanes are equipped with a towbar for proper ground handling. If you are unsure of how to use the towbar or need assistance, please ask any of us. Lost towbars will be charged back to you, so make sure to stow it back in the aircraft. Weight is 4 pounds of your weight and balance calculations.
     
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11. Fuel Reimbursement
    
    If you must purchase fuel or oil during your cross-country flights, please do so and save your receipts. We will reimburse you up to $3.00 per gallon for fuel, and $2.50 per quart of oil.
     
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12. Tire Damage
    
    Please ensure that your toes are on the rudder toe bar only (heels on the floor) before landing. Landing with your feet up on the brake pedals may cause the brakes to lock up causing tire flat spots and possible tire blow-out. During aircraft pre-flight, carefully inspect the entire tire. If you discover any existing damage or flat spots it is your responsibility to bring it to our attention prior to your flight. If National Aviation is not properly notified prior to you flight you may be charged a $70.00 fee per tire for replacement of damaged tires. General aviation tires can cost upwards of $200 each. The pilot shall be responsible for any maintenance fees for tire replacement. Please use your good judgment. Failure to observe this policy may result in additional dual flight instruction prior to further rentals.
     
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13. Damage to Aircraft/Accidents
    
    Should you damage an aircraft or have an accident, please inform us immediately. You are responsible for any damage. Our insurance company provides renter pilots with $100,000 in liability to property or persons. On 172's you are responsible for a $1000 deductible. The 172RG carries a $2500 and the Seminole carries a $5000 deductible. The insurance does not cover any incidents arising from negligence (running out of fuel, etc.) or from operating the airplane outside of safe normal limits. You may likely be subrogated against (sued) if you have an accident due to negligence. Ask us if you would like further information.
     
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14. Operations Outside the United States
    
    National Aviation does not allow any airplanes to be taken out of the country. Flights to Puerto Rico and the Bahamas are prohibited at this time.
     
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15. Repairs to Aircraft While Away
    
    Should the airplane require service while away, you must contact us in advance for arrangements. Management must approve any needed repairs in excess of $100. Minor repairs of less than $100 are approved if you cannot reach us (such as after hours). Save any receipts for reimbursement.
     
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16. Payment
    
    Payment for rental and instruction is expected at check-in, unless pre-approved by management. Cash or MasterCard/Visa/American Express/Discover is accepted. You may also qualify for a student loan. Ask a National Aviation representative for details. "Block time" discounts of 5 percent are available for your convenience. If you choose to put money on account, your account must always maintain a positive balance. Negative balances are not allowed. If your account dips into the negative, you must pay the balance prior to your next flight. Discounts will not be applied to accounts with negative balances. A 20 percent fee will be charged to refund your account. All fees associated with the collection of past due accounts or returned checks will be charged to you. Your account must be in good standing prior to future rentals or services.
     
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